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Customer Quality Engineer

Aperia Technologies - Hayward, CA, United States - In-office - posted 2026-10-20

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Salary: USD 130,000 - 150,000 / annual

Aperia Technologies is seeking a Customer Quality Engineer to serve as the primary technical liaison between our manufacturing facilities and automotive OEM customers. In this role, you will investigate quality concerns, identify root causes, implement corrective actions, and drive continuous improvement initiatives. You will be the first point of contact for OEM customer quality tasks, engaging with customer portals and leading regular reviews with pertinent data. You will lead 8D investigations and corrective actions within the factory using tools such as 5-Why analysis and Ishikawa diagrams. You will participate in Advanced Product Quality Planning (APQP) and coordinate Production Part Approval Process (PPAP) submissions to customers. Additional responsibilities include participating in the creation and maintenance of Process Failure Mode and Effects Analysis (PFMEA) and Control Plans for new and existing products, monitoring and reporting on customer-specific quality metrics including Parts Per Million (PPM) defects, and supporting continuous improvement of manufacturing processes. You will author and execute Corrective Action Requests (CARs) and Supplier Corrective Action Requests (SCARs) as required, statistically analyze data using Excel, Minitab, or similar tools to generate quality reports, and create working documents for quality tasks while training the quality and manufacturing team. You will also be a key leader in the implementation and maintenance of IATF 16949 into the Quality Management System and participate in special projects supporting quality, manufacturing, and engineering teams. Aperia is unlocking a new era of efficiency and sustainability for commercial vehicle fleets through innovative hardware and data analytics solutions, including the award-winning Halo Automatic Tire Inflator and the Halo Connect tire analytics platform. REQUIREMENTS: - Bachelor's degree in Quality, Mechanical, Electrical, or Industrial Engineering - 5+ years of experience in automotive quality engineering or Tier-1 supplier environment - Strong working knowledge of automotive core tools (APQP, PPAP, FMEA, MSA, SPC) - Detailed understanding of IATF 16949 and VDA 6.3 quality management systems - Experience navigating OEM customer portals - Ability to travel up to 25% - Must be authorized to work in the US on an ongoing basis without current or future employer sponsorship; H-1B, F-1, OPT, and STEM OPT candidates are not eligible

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