SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Skyflow is seeking a Customer Programs Manager to orchestrate end-to-end delivery of implementations for strategic enterprise customers. You will serve as the primary point of contact from contract signing through successful go-live, managing complex, bespoke implementations alongside Product Managers and Solutions Architects.
In this role, you will own the full customer program lifecycle: understanding data architectures, analyzing datasets, running and troubleshooting data pipelines, interacting with APIs, validating data flows, and resolving integration issues. You'll partner with customer technical teams to identify implementation gaps, gather requirements, assess constraints, and develop practical solutions. You'll coordinate large-scale data migrations and AI data sanitization use cases, building deep expertise in Skyflow's Privacy Vault, Privacy APIs, SDKs, and integration capabilities to guide customers in designing secure, scalable, privacy-first data architectures.
You will orchestrate cross-functional execution across Product, Engineering, Solutions Engineering, and other internal teams to deliver bespoke solutions, manage dependencies, and resolve technical blockers. You'll establish program goals, milestones, operating models, communication plans, and success criteria, ensuring clear accountability and visibility. Proactively managing customer expectations, you'll communicate risks and trade-offs transparently and confidently challenge assumptions when necessary to protect successful delivery.
You'll build strong relationships with customer stakeholders, understand their business objectives and end-user challenges, and translate those needs into actionable technical implementation plans. You'll drive continuous improvement across implementation processes, identifying recurring challenges and incorporating customer feedback to help scale successful implementations. You'll communicate program progress, risks, issues, and mitigation plans to both customer stakeholders and internal leadership, and travel to customer sites as needed to support implementation workshops and strategic engagements.
Skyflow is a Series B company headquartered in Palo Alto, trusted by Fortune 500 enterprises and leading SaaS companies in financial services, healthcare, retail, travel, and hospitality. The company provides a runtime AI data control layer that protects sensitive data, enables safe AI deployment, and unlocks full value from applications, data platforms, and AI systems.
REQUIREMENTS:
- 15+ years of technical experience working with SaaS platforms, data infrastructure, software engineering, technical consulting, or related domains, including 7+ years in customer-facing roles
- Hands-on background in Product, Business Analysis, Engineering, Technical Consulting, or related field, with demonstrated experience solving technical problems and driving implementation outcomes
- Strong technical acumen, including ability to run and troubleshoot data pipelines, interact with APIs, interpret API responses, and read and analyze customer datasets
- Experience with API-centric development and integrations, including client-side and server-side SDKs, and working knowledge of cloud technologies such as AWS, GCP, and/or Microsoft Azure
- Solid understanding of data architecture, data flows, system integrations, and technical implementation approaches; experience with large-scale data migrations, particularly terabyte-scale datasets, is a strong plus
- Familiarity with data privacy, sensitive data protection, AI data sanitization, and privacy-by-design architectural approaches is highly desirable
- Demonstrated experience independently managing complex customer implementations or technical programs, navigating ambiguity, managing competing priorities, and driving successful outcomes
- Excellent analytical, problem-solving, and critical-thinking skills, with ability to quickly gather missing information, identify technical gaps, and develop practical solutions
- Strong customer engagement and stakeholder management skills, including ability to understand end-user challenges, communicate complex technical concepts clearly, and push back constructively when required
- Excellent written and verbal communication skills, with ability to influence technical and non-technical stakeholders, manage difficult conversations, and align teams without direct authority
- Strong sense of ownership, attention to detail, adaptability, and passion for customer success and continuous improvement
