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Cloudflare is seeking a Customer Engineer fluent in Turkish or Arabic to serve as a trusted technical advisor and primary architect of the customer journey for enterprise clients in the Middle East region. Based in Dubai, you will bridge technical strategy and business value, guiding customers from pre-sales technical validation through onboarding, deployment architecture, and lifecycle expansion.
As a quota-carrying technologist within the GTM organization, you will own the entire customer relationship rather than handing off after initial agreement. Your responsibilities include leading technical deep-dive discovery sessions, capturing business requirements, and mapping complex customer infrastructure (DNS, CDN, Zero Trust, Network Security, Workers) to fit-for-purpose Cloudflare architectures. You will define scope and success criteria for Proof of Concepts and Technical Validations, deliver tailored technical presentations and architectural diagrams, and proactively address complex technical objections and security compliance questions.
You will provide oversight of technical onboarding and implementation, serving as the primary executive and engineering contact. You'll design structured migration and onboarding blueprints tailored to each customer's environment and act as lead consultant for customer engineering teams. Responsibilities include monitoring customer health scores and telemetry to ensure rapid time-to-value, resolving integration bottlenecks, and reducing deployment risk.
Commercial accountability is central to the role: you carry variable quota tied to new business acquisition and account growth, own deep platform adoption and revenue retention, and identify strategic cross-sell and up-sell opportunities based on product usage data. You will lead technical Quarterly Business Reviews to translate platform capabilities into ROI for C-level executives.
Throughout the customer lifecycle, you will maintain continuous, deep relationships with key stakeholders, provide thought partnership on architecture and security posture, and identify deployment risks early with remediation strategies. You will leverage AI agents, LLMs, and internal platforms to automate routine tasks such as RFP responses, sandbox provisioning, and telemetry monitoring, reclaiming time for strategic advisory work.
