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Mixpanel is a leading product intelligence and analytics platform trusted by 29,000+ companies. The Customer Engineer role is a pre-sales technical position focused on driving customer outcomes across the commercial lifecycle.
You will own the technical journey from discovery through proof of concept (POC), establishing whether Mixpanel is the right fit before commitment. Key responsibilities include conducting technical discovery to understand prospect business challenges and technical environment; designing and delivering tailored, research-backed demos that connect Mixpanel's capabilities to specific business outcomes; establishing technical fit by confirming stack compatibility and scoping meaningful proof requirements; owning competitive technical positioning against Amplitude, PostHog, and warehouse-native alternatives; running tightly structured POCs with defined success criteria and handoff packages for Delivery Engineers; returning post-sale for cross-sell and strategic expansion requiring new technical evaluation; partnering with Account Executives on deal strategy and objection handling; and staying close to Delivery Engineers to ensure POCs reflect production realities.
The ideal candidate has 3–5+ years in Solutions Engineering, Sales Engineering, or technical pre-sales at B2B SaaS companies. Required skills include technical foundation in data analytics, event tracking, APIs, data warehouses, or adjacent domains; commercial instinct with deal-closing orientation; demonstrated ability to run structured POCs with measurable outcomes; clear communication to technical and non-technical audiences; competitive knowledge of the analytics landscape; and accountability with humility and hunger. This is a high-impact role where technical credibility directly influences deal progression and customer success.
