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Mixpanel is a leading product intelligence and analytics platform trusted by 29,000+ companies. The Customer Engineering team is a cross-functional group of technical problem solvers focused on driving customer outcomes across the full commercial lifecycle.
As a Customer Engineer, you own the pre-sales technical journey from discovery and technical fit assessment through competitive positioning, demo, and proof of concept (POC). You establish whether Mixpanel is the right technical fit before committing to a POC, and when you do run one, you design it to be immediately actionable by the Delivery Engineer team with a clear focus metric, validated data, and agreed success criteria.
Key responsibilities include:
- Lead technical discovery to establish prospect business challenges, technical environment, and qualification before POC commitment
- Design and deliver tailored, research-backed demos connecting Mixpanel capabilities to specific business outcomes
- Establish technical fit by confirming the prospect's stack is a match and scoping meaningful proof requirements
- Own competitive technical positioning as the definitive answer for why Mixpanel over Amplitude, PostHog, and warehouse-native alternatives
- Run tightly structured POCs with defined success criteria, named focus metrics, and handoff packages for Delivery Engineers
- Return post-sale for cross-sell and strategic expansion requiring new technical evaluation
- Partner with Account Executives on deal strategy, technical objection handling, and expansion planning
- Stay close to Delivery Engineers to understand production realities and ensure POCs reflect what actually works in production
You should have 3–5+ years in Solutions Engineering, Sales Engineering, or technical pre-sales at B2B SaaS companies. Technical foundation in data analytics, event tracking, APIs, data warehouses, or adjacent domains is required. You demonstrate commercial instinct, understand deal-winning dynamics, and can run structured POCs with measurable outcomes. You communicate clearly to both technical and non-technical audiences, have competitive knowledge of the analytics landscape, and embody humility, hunger, intelligence, and accountability.
