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Celonis is seeking a Senior Value Engineer for the Scale Team to drive customer success and value realization across a portfolio of enterprise accounts. In this role, you will serve as a trusted advisor to customers and regional partners, ensuring successful adoption of the Celonis Process Intelligence Platform and identifying expansion opportunities.
Key responsibilities include:
• Drive value, adoption, and executive sponsorship across a portfolio of accounts, serving as the primary trusted advisor for customer success and value realization.
• Establish and scale Centers of Excellence (CoEs) to enable customer self-sufficiency and ownership of their value journey, reducing dependency on high-touch support.
• Orchestrate strategic partner relationships and coach partners to deliver operational account work that drives customer health and engagement.
• Execute 1:N programmatic motions including value bootcamps, sprint initiatives, proof-of-value development, and innovation deployments to generate impact across a community of customers.
• Build and maintain stakeholder trust across a broad portfolio, maximizing impact through efficient, scaled interactions rather than traditional 1:1 relationships.
• Maintain cross-industry fluency to remain conversant across multiple business sectors, leveraging AI-curated industry briefs for rapid context-switching.
• Drive AI-orchestrated account plans that leverage platform best practices and partner applications within intelligent solution designs.
• Utilize auto-generated programmatic content, including targeted industry briefs and customer-specific presentations, to manage the portfolio efficiently.
• Monitor portfolio health using AI-driven tools to proactively surface renewal risks and health signals across all accounts in parallel.
• Operate AI agents to continuously track value realization, adoption signals, and expansion opportunities across the entire portfolio.
• Deploy automated value reports and strategic nudges that empower customers to drive their own business outcomes.
• Act as an AI-fluent operator, utilizing copilots and intelligent agents to produce necessary technical outputs on demand.
• Partner with internal technical teams (CoE and Applied Value Engineers) to tackle complex implementations while maintaining focus on big-picture value delivery.
Required qualifications include 3-5 years of programmatic execution experience, proven ability to manage complex products efficiently, and end-to-end post-sales customer journey expertise across a portfolio. You should have broad industry and domain expertise with understanding of industry-specific business processes and the ability to identify improvement opportunities.
