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Complyance is a mission-driven GRC (Governance, Risk, and Compliance) platform backed by Google Ventures, Creandum, and HG Capital. The company has raised $28M and serves enterprise clients including CVS Health, Dropbox, Revlon, and Major League Soccer. With a lean, high-performing team of 30+ across the UK, US, and Germany, Complyance is building intelligent, workflow-native compliance operations powered by AI agents.
In this Customer Engagement Manager role, you will lead and own a portfolio of enterprise client relationships, driving adoption of AI-powered GRC workflows. You'll manage end-to-end implementations, becoming the trusted advisor clients rely on for strategic guidance and operational excellence.
Key responsibilities include:
• Lead client engagements from onboarding through adoption, managing every interaction with executive presence and structural clarity
• Build trusted partnerships by deeply understanding client use cases, workflows, and business priorities
• Deliver implementation excellence: map workflows, migrate data, configure integrations, and translate manual processes into AI-powered workflows
• Act as a long-term strategic advisor, aligning Complyance solutions to client goals and securing renewals
• Turn clients into champions by equipping them with ROI metrics, impact summaries, and business cases for internal advocacy
• Become a subject matter expert in both the Complyance platform and compliance domain, offering best-practice recommendations
• Synthesize patterns across your accounts and provide product feedback that shapes the roadmap
• Build scalable internal systems, playbooks, and implementation frameworks as the team grows from 3 to support high-quality delivery
You'll bring 3–5 years of client-facing experience, ideally in consulting, implementation, or strategic customer success roles (SaaS experience is a bonus). You excel at building trust quickly with senior stakeholders, solving complex problems under pressure, and maintaining exceptional attention to detail across multiple concurrent engagements. You're resourceful, outcome-oriented, and can communicate complex ideas with clarity and concision.
