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Figma is seeking a Customer Enablement Manager to drive adoption and success for Figma Weave, an AI-native design and creativity platform that bridges AI capabilities with human creativity. You'll work directly with large commercial and enterprise customers to design and deliver tailored enablement strategies that maximize product value and uncover new use cases.
Key responsibilities include managing the adoption journey for a portfolio of large customers, understanding their goals and success metrics, and using product data to inform proactive engagement strategies. You'll share best practices, use cases, and product expertise to help teams unlock the full value of Figma Weave, while building trusted relationships with stakeholders across roles and departments—from individual contributors to senior leaders.
You'll identify and empower internal champions within customer organizations who can advocate for Figma Weave, collaborate with Account Executives on account reviews and expansion opportunities, and deliver live and scalable training sessions customized to customer maturity and needs. Cross-functional collaboration is essential, partnering with Onboarding Managers, Technical Account Managers, Solutions Consultants, and Industry Advocates to ensure customer success.
Required qualifications include 4+ years of experience in Customer Success, Customer Enablement, Account Management, or a relevant customer-facing role in SaaS. You'll need excellent communication skills to connect with a wide range of customer personas, strong product knowledge, and a customer-first, consultative approach to solving challenges and driving adoption. A track record of driving impactful outcomes, adapting to evolving customer needs, and collaborating effectively with cross-functional teams is essential.
Desirable but not required: experience with node-based design products or design collaboration tools, and background in UX/UI, Design Ops, or Frontend Development. The role is based in New York on a hybrid basis.
