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Figma is seeking a Customer Enablement Manager to drive product adoption and long-term success for large, strategic customers. In this role, you'll manage the adoption journey for a portfolio of key accounts, designing and delivering tailored enablement strategies that help customers unlock the full value of the Figma platform.
You'll work collaboratively across internal teams—Account Executives, Onboarding Managers, Technical Account Managers, and Industry Advocates—to create seamless customer experiences. Key responsibilities include understanding customer goals and success metrics, developing proactive engagement strategies informed by product data, documenting bespoke enablement plans, and delivering customized training sessions. You'll build trusted relationships with stakeholders at all levels, identify and empower internal champions, and partner on account reviews, expansion opportunities, and renewal risk mitigation.
The role requires 4+ years of experience in Technical Account Management, Customer Success, Customer Enablement, or related SaaS customer-facing roles. You should have excellent communication skills, strong product knowledge, a consultative approach to problem-solving, and a track record of driving measurable outcomes. Experience with Figma, design tools, UX/UI, Design Ops, or frontend development is a plus but not required.
This is a full-time position available from Figma's San Francisco or New York hubs, or remotely within the United States. Figma offers competitive compensation (determined based on qualifications and location), equity, comprehensive health/dental/vision coverage, retirement benefits with company match, parental leave, mental health support, and flexible PTO.
