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Komodo Health is seeking a Customer Advocacy & Senior Communications Specialist to build and amplify customer success stories that demonstrate the real-world impact of the Healthcare Map—the industry's largest, most complete view of the U.S. healthcare system. This role sits at the intersection of Sales, Customer Success, Communications, and Executive Leadership, turning strong customer outcomes into proof points that build credibility across healthcare and life sciences.
Key responsibilities include building and maintaining relationships with strategic customer accounts to identify long-term advocacy opportunities; partnering with Sales and Customer Success teams to surface customers with strong business outcomes; managing customer participation across references, case studies, advisory boards, speaking engagements, and media interviews; equipping internal teams with playbooks and newsletters on available advocates; coordinating with Corporate Communications to amplify customer stories through social media, thought leadership, and the website; drafting and submitting customer award nominations and conference speaking proposals; and tracking advocacy activity and program performance.
In your first 12 months, you will establish a pipeline of active customer advocates, launch a repeatable recruitment and tracking process, convert account wins into references and case studies, establish internal communication cadences, deliver award submissions and conference nominations, and promote customer stories across marketing channels.
Required qualifications: 3+ years in customer advocacy, communications, customer marketing, or public relations; experience in healthcare, life sciences, health technology, or regulated industries; proven track record of building customer relationships that convert into advocacy outcomes; strong writing and communication skills (case studies, award submissions, talking points); project management skills to run multiple initiatives in parallel; ability to work cross-functionally without formal authority; and experience managing formal advocacy or reference programs from inception.
