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Checkmarx is seeking a Customer Success Manager to drive customer engagement and success with Checkmarx One, the company's comprehensive cloud-native application security platform. In this role, you will serve as the primary technical liaison for assigned customers, guiding them through deployment, onboarding, and best practices to maximize platform adoption and value realization.
Key responsibilities include providing expert deployment and operational guidance, collaborating with Support and Product Management teams, and monitoring customer adoption to ensure committed usage levels are met. You will design and execute Mutual Activity Plans tied to customer value and outcomes, set project milestones, and celebrate wins while addressing deviations. Your work will involve conducting training sessions on new features, quantifying the impact of Checkmarx solutions, and providing regular value metrics to technical decision-makers.
You will build strong relationships with technical stakeholders, advocate for customer needs within Checkmarx, and identify expansion opportunities using success stories and ROI analysis. The role requires staying updated on Checkmarx products and cloud security trends, contributing to internal communications, and providing feedback on customer health signals to help evolve engagement strategies.
This position is ideal for someone with a passion for customer success, technical acumen in application security, and the ability to translate customer needs into internal advocacy. You will work with enterprise customers, including 60% of the Fortune 100, helping them innovate at speed without compromising security.
