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Tripadvisor is seeking a CRM Specialist to join the CRM Operations team, executing customer communications across email campaigns, app push notifications, and site banners. This role focuses on the production and delivery of high-volume, multilingual marketing campaigns reaching tens of millions of users globally.
Key responsibilities include:
- Producing 3-5 email campaigns weekly, including templates, copy updates, images, and links
- Building audiences and campaign logic within marketing automation platforms (Braze experience a plus)
- Creating app push notifications and site banners/interstitials
- Comprehensive QA testing to catch bugs and approve teammate work
- Managing translation requests for multilingual campaigns
- Supporting ad-hoc projects and cross-functional initiatives
The ideal candidate brings 2+ years of email production experience in a corporate B2C environment, with meticulous attention to detail and strong project management skills. You'll work in a fast-paced, high-energy setting managing multiple weekly launches while communicating effectively with senior leaders and internal stakeholders. Experience with AI tools to improve efficiency is valued. The role requires comfort with multitasking, patience when requirements evolve, and professionalism in a collaborative environment.
Tripadvisor offers competitive compensation, flexible remote work with optional on-site collaboration, flexible scheduling, health benefits, tuition assistance, annual lifestyle benefits, travel perks, and a generous referral scheme.
