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Salary: GBP 68,000 - 92,000 / annual
Monzo is seeking a CRM Manager to establish and lead customer relationship management across EU markets. This is a foundational role responsible for building CRM infrastructure from the ground up, defining communication frameworks across the entire customer lifecycle, and creating scalable processes for long-term engagement and retention.
Key responsibilities include:
- Establishing CRM foundations in the EU, defining communication strategies from customer onboarding through retention
- Owning always-on campaigns across email, push notifications, and in-app messaging
- Executing customer lifecycle journeys across multiple touchpoints, identifying high-impact moments
- Identifying required data points and events for new CRM journeys tailored to EU markets
- Acting as the subject matter expert and primary CRM contact for EU stakeholders
- Translating data insights into actionable optimization opportunities
- Collaborating cross-functionally with product, data, engineering, legal, compliance, and marketing teams
- Building and documenting scalable processes between EU CRM and central teams
- Developing segmentation strategies to reach audiences with targeted messaging
- Monitoring campaign performance and ensuring regulatory compliance across EU markets
- Owning campaign QA to maintain high standards for accuracy and customer experience
The ideal candidate is a native or fluent Spanish or Italian speaker with a strong track record in CRM execution across multiple channels and markets. You should be comfortable with ambiguity, energized by building new programs, and skilled at turning early signals into structured, data-driven initiatives. The role offers flexibility to expand across additional EU markets as Monzo's international presence grows.
