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Salary: EUR 1,733 - 2,600 / monthly
GoCardless, a Mollie company, is a global leader in bank payments processing over US$130bn annually across 30+ countries. The company provides an end-to-end payment platform featuring Direct Debit, real-time payments, open banking, and AI-powered solutions for payment success and fraud reduction.
This role offers an opportunity to develop a career in credit control. You will be responsible for the resolution and management of outstanding invoices and delinquent accounts, communicating directly with customers to answer queries and agree payment terms, with escalation for approval where necessary.
Key responsibilities include:
- Communicating with customers in a professional and timely manner to collect overdue payments and outstanding debts in line with agreed credit terms
- Responding to and resolving queries from merchants
- Creating and distributing reports on outstanding debt and incoming payments
- Allocating customer payments and calculating up-to-date account balances
- Using business judgment to recommend credit notes or payment plans, raising with management for approval
- Managing payment plans
- Supporting account reconciliations
- Producing and analyzing aging reports
- Assisting with tracking collection efforts and payment reminders (Dunning)
- Escalating to senior credit controllers in accordance with agreed policies
You will work closely with senior credit controllers to ensure optimal debt control and collaborate with Customer Operations and other teams to maintain strong customer relationships.
REQUIREMENTS:
- Previous work experience or study in Finance/Accounting, or a degree requiring high numeracy skills
- Very customer service oriented
- Comfortable assisting in resolving billing and credit queries
- Self-starter who can work with minimal guidance
- Strong communicator, both verbally and in writing, who enjoys working with a wide range of people
- Ambitious and enthusiastic to develop a career in Credit/Finance at GoCardless
- Intermediate or above proficiency in Excel
- Proficiency with Google Docs and Google Sheets
- Previous experience in credit control is a bonus but not essential
- Working knowledge of Salesforce, Looker, Billing Platform, and Docusign CLM is a bonus but not required
