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OpenAI's Global Security Operations Center (GSOC) is seeking a Corporate Security GSOC Operator to join a 24/7 team protecting the safety of people, workspaces, and global operations. This role is based in San Francisco and requires shift coverage including nights, weekends, and holidays.
You will monitor and manage access control, video surveillance, alarms, and other security technologies across OpenAI's global footprint. Key responsibilities include identifying and responding to security incidents in real-time, maintaining situational awareness, coordinating emergency communications, and providing support to employees and partners worldwide. You will use collaboration tools like Slack and Jira to communicate with internal partners, assess security alerts, support mass notification systems during critical situations, monitor global employee travel for safety risks, and maintain detailed documentation of all security events and responses.
The role emphasizes continuous improvement of security playbooks and workflows, participation in training and drills to maintain operational readiness, and delivering excellent service to employees, visitors, vendors, and partner teams. You will work in a fast-paced, high-growth environment where composure under pressure and precision in following protocols are essential.
OpenAI is an AI research and deployment company focused on ensuring that general-purpose artificial intelligence benefits all of humanity. The company values diverse perspectives and maintains a commitment to safety and human needs in AI development.
REQUIREMENTS:
- 5+ years of experience in GSOC, corporate security, or protective operations, OR a bachelor's degree in a relevant field
- Military, law enforcement, or emergency operations center experience may substitute for traditional GSOC experience
- Hands-on experience with access control and VMS platforms (e.g., Genetec)
- Proficiency with Slack, Jira, Google Workspace, and incident documentation workflows
- Strong verbal and written communication skills and ability to stay composed under pressure
- Customer-focused mindset with ability to learn, adapt, and follow protocols with precision
- Collaborative, resilient, and team-oriented approach
- Familiarity with travel risk monitoring tools (e.g., International SOS) is a plus
- Experience with emergency mass notification systems and/or AI-enabled security tools is helpful
