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Salary: USD 110,000 - 130,000 / annual
Peregrine Technologies, backed by leading Silicon Valley investors, is an AI-enabled platform that helps public safety organizations, state and local governments, federal agencies, and private-sector institutions convert siloed data into operational intelligence. The company currently supports hundreds of customers across 30+ states and two countries, serving over 125 million people.
As a Customer Advocate for the Southeast region, you will own all customer relationships throughout their contract lifecycle. You'll serve as the primary interface between customers and Peregrine's internal teams, acting as the voice of the customer to engineers while supporting customers with platform updates, workflows, and new features.
Key responsibilities include:
- Driving full user adoption and maintaining long-term customer relationships as your top priority
- Providing empathetic support to solve complex customer problems and unlock new value propositions
- Interpreting multiple data sources (dashboards, metrics) to ensure optimal platform utilization
- Conducting onsite visits to build deep relationships with agency stakeholders across the Southeast
- Identifying and creatively solving internal roadblocks to enable customer success
- Partnering with internal teams to develop case studies and success stories
- Contributing to customer retention and revenue growth initiatives
You'll be based remotely in Atlanta, GA or Nashville, TN with approximately 60% travel required across the region. The role demands an active listener, creative problem-solver, and proactive advocate who thrives at the intersection of customer engagement and product adoption.
Required qualifications: 3-7+ years of direct experience supporting customer adoption of technical software solutions; significant enterprise software experience; excellent relationship-building and communication skills across technical and non-technical audiences; proven track record of zero churn and positive net revenue retention; ability to travel 60% of the time.
Preferred: Previous work with law enforcement, public safety, or military organizations; startup experience.
