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Salary: USD 110,000 - 130,000 / annual
Peregrine Technologies, backed by leading Silicon Valley investors, builds an AI-enabled platform that transforms siloed data into operational intelligence for public safety organizations, state and local governments, federal agencies, and private-sector institutions. The platform currently serves hundreds of customers across 30+ states and two countries, reaching over 125 million people.
As a Customer Advocate for the Southeast region, you will own all customer relationships throughout their contract lifecycle. You'll serve as the primary interface between customers and Peregrine's internal teams, acting as the voice of the customer to engineers while supporting customers with platform updates, workflows, and new features.
Key responsibilities include:
- Driving full user adoption and building long-term customer relationships
- Interpreting complex data sources and customer metrics to ensure optimal platform utilization
- Conducting onsite visits to build deep relationships with agency stakeholders
- Solving customer challenges through creative problem-solving and internal collaboration
- Partnering with teams to develop case studies and success stories
- Maintaining zero churn and positive net revenue retention
- Traveling approximately 60% of the time across the Southeast region
You'll need 3-7+ years of direct experience supporting customer adoption of technical software solutions. Prior work with law enforcement, public safety, or military organizations is strongly preferred. Enterprise software experience is essential, with startup experience as a plus. You should excel at synthesizing user feedback, communicating technical concepts to diverse audiences, and building strong relationships across organizational levels. The role requires excellent attention to detail, strong organizational skills, and the ability to manage multiple projects simultaneously.
The position is based remotely in Atlanta, GA or Nashville, TN with weekly onsite visits and regional travel required.
