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DailyPay is seeking a Content Administrator for its Learning & Development team to manage and create support content that translates complex product specifications into clear, actionable information for both internal support agents and external users.
Key responsibilities include:
- Knowledge Base Maintenance: Create and update external user-facing FAQ content for DailyPay's core products (US EWA, DP Card) and international launches
- Agent Empowerment: Develop internal knowledge base articles and support scripts to ensure agents provide accurate, on-brand resolutions
- AI-Enabled Content Workflows: Design and maintain AI-assisted content workflows within Zendesk, including human QA loops, documentation, and performance monitoring
- Internal Communications: Draft team newsletters, Slack announcements, and email notifications for the Operations team
- Editorial Collaboration: Partner with Legal and Studio teams on proofreading, revisions, and brand-voice alignment
- Content Planning: Work with Product stakeholders to execute a content roadmap aligned with product releases
- Brand Consistency: Ensure all content adheres to DailyPay's brand voice and tone across diverse user personas
- Project Tracking: Manage timelines to deliver content assets aligned with product launch cycles
Required qualifications:
- 2+ years of technical copywriting, content management, or instructional design in fast-paced tech environments
- Strong editorial skills with ability to simplify complex technical processes
- High proficiency with Google Workspace
- Hands-on experience with AI-assisted content workflows and prompt design
- Zendesk knowledge base and administration experience strongly preferred
- Experience engaging with cross-functional stakeholders (Product, Engineering, Support)
- Bachelor's degree in Communications, English, Technical Writing, or related field (or equivalent)
DailyPay offers comprehensive benefits including health/vision/dental, equity ownership, life insurance, disability coverage, EAP, ERGs, unlimited PTO, and 401(k) matching.
