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Lyra Health is seeking an Administrative Payments Consultant to support the comprehensive management of payment cycles and case file administration for the Lyra Mexico and Central America affiliate network. This hybrid role (2 days remote, 3 days in-office in Colonia Nápoles) serves as a strategic operational bridge between healthcare service affiliates and the administrative team.
Key responsibilities include:
- Coordinating timely collection of documentation from affiliates for each case handled
- Reviewing and validating documents, assembling case files, and ensuring compliance with administrative and fiscal specifications for payment documents
- Liaising with the Accounts Payable team to obtain payment receipts while maintaining rigorous information recording under precision and confidentiality standards
- Resolving affiliate inquiries regarding case files and payments through verbal and written communication
- Reporting operational incidents to direct management and fostering collaborative teamwork
- Identifying and implementing operational efficiencies to optimize internal processes and enhance affiliate satisfaction
The role demands strong analytical judgment for decision-making, proactive contingency management, and assertive escalation of complex issues in high-pressure environments. You will coordinate multiple simultaneous high-priority tasks while maintaining strict adherence to cutoff dates, metrics, and deliverables.
Required qualifications: Bachelor's degree in Administration, Accounting, Finance, or related disciplines (degree and professional credential required); basic English proficiency (B1-B2); strong written and oral communication skills; advanced Excel and Microsoft Office proficiency; and 1+ years of operational or administrative experience in accounts payable, payment processing, or customer/vendor relations. Multifunctional collaboration with internal teams including Call Center is essential.
