SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Figma is seeking a Community Support Specialist to join its Customer Operations & Support Team in Bengaluru. In this role, you will be the voice of Figma, ensuring our community has an exceptional experience across public platforms including our community forum, social media (X, Reddit, etc.), and other touchpoints.
You will monitor community and social platforms, handle escalations, and manage communication around incidents and support issues. Your responsibilities include providing outstanding technical support to both new and experienced Figma users, moderating and organizing the community forum to maintain a healthy and safe space, and identifying trends for improvement in community support initiatives. You'll work to improve engagement and create seamless one-to-many support experiences.
Collaboration is key—you'll work closely with design and engineering teams to investigate and resolve complex issues, partner with the Technical Quality Support team to escalate technical problems, and collect customer feedback to inform product and research teams. You'll also close the feedback loop with users when bugs are resolved and features are implemented.
This is a startup-like environment where you'll work across multiple workstreams. The role requires someone technically inclined, eager to learn about design tools and community dynamics, and comfortable with critical thinking and investigative work. You'll need outstanding communication skills to engage with customers both directly and publicly.
Requirements:
- 2+ years of experience in support or community roles for a technical SaaS product
- Familiarity with design processes and tools
- Strong technical and written communication skills; ability to make complex ideas easy to understand
- Proactive, responsive, and detail-oriented with strong prioritization skills
- Receptive to customer feedback, effective in public and direct responses, and adaptable to fast-paced startup environments
- Based in India and available to cover weekdays
- In-person onboarding required; cameras on during video interviews
