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Safe Software is seeking a Community Specialist II to support the technical side of the FME Community, which serves close to 50,000 users. This role bridges technical content creation and community management, requiring someone comfortable both writing for end users and understanding backend systems.
You will write technical content including how-tos, tutorials, KB articles, and blog posts tied to new FME features. You'll support community automations and workflows using FME Flow, Gainsight, Slack, and community platform tools, while monitoring community health through Gainsight/CRM data and reporting on trends. Content editing and enhancement of others' work is a key responsibility, as is moderating technical discussions and flagging content needing correction.
You'll participate in FME events and programs such as Breakfast of Champions, Special Interest Group meetups, and community webinars. A significant part of the role involves creating and supporting creative technical engagement initiatives—developing fun, interactive ways for FME users to learn and participate through contests, challenges, and hands-on experiences. You'll also support training content testing, technical Q&A, and special projects as needed. The role emphasizes thoughtful use of AI tools to support content development, research, and community workflows while maintaining accuracy and quality.
The Community Team works closely with Product, Customer Success, and Marketing to amplify the community's voice and foster collaboration, feedback, and knowledge exchange. Safe Software is headquartered in Surrey, BC, with over 300 team members and 25,000+ enterprise customers across 125+ countries. The company offers flexible and remote-friendly work arrangements, 3 weeks vacation plus 6 paid seasonal days, extended health and dental benefits from day 1, annual learning budget, parental leave top-up, and bi-annual profit sharing.
REQUIREMENTS:
- 3+ years of experience in technical content creation, community management, customer engagement, or online communications
- Comfortable learning and writing about a technical product
- Strong communication and editing skills; ability to improve others' writing for clarity and accuracy
- Ability to coordinate and support events and programs
- Creative thinker with interest in new ways to engage users and grow community
- Curiosity about backend community systems with room to grow into supporting and managing automations
- Detail-oriented with eye for spotting content or discussions needing moderation
- Experience working cross-functionally with internal teams
- Enthusiasm for helping others and supporting positive user experience
- Comfort experimenting with AI tools and identifying thoughtful ways to use them while maintaining accuracy and judgment
DESIRED SKILLS:
- Experience with community platforms, CRM tools, or Gainsight (or equivalent)
- Experience building or supporting automations/workflows
- Familiarity with FME or data integration/ETL tools
- Light scripting ability for automation work
- Interest in learning about data integration and FME technology
- Familiarity with JavaScript, HTML, CSS, JSON, and experience working with APIs
