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Imagine Pediatrics is a tech-enabled, pediatrician-led medical group delivering 24/7 virtual-first and in-home medical, behavioral, and social care for children with special healthcare needs. The company works alongside families, providers, and health plans to break down barriers to quality care while enhancing—not replacing—existing care teams.
As a Community Health Worker on the Patient Engagement Team, you will serve as a community-based, patient-facing resource focused on re-engaging patients who were previously enrolled but did not complete onboarding or have not actively utilized services. You will build relationships with patients and caregivers through direct, in-person outreach in assigned geographic areas throughout Knoxville, TN.
Key responsibilities include:
- Provide hands-on support to patients and caregivers with program re-enrollment, onboarding, mobile app setup, and utilization
- Conduct telephonic outreach to caregivers of attributed patients to re-engage children in care and support seamless onboarding
- Educate patients and caregivers on Imagine Pediatrics services and available community resources
- Maintain and gather up-to-date knowledge of local community resources (social services, healthcare providers, social determinants of health supports) and connect families to appropriate services
- Conduct community events and facility rounding to engage eligible patients and strengthen relationships
- Partner with Behavioral Health teams and local behavioral health providers to support safe patient discharge planning and seamless connection to community-based resources
- Work with caregivers, families, and facility staff to identify and address barriers to engagement and access to care
- Collaborate with the Patient Engagement Team (Outreach & Enrollment), including Outreach Specialists and Registered Nurses
- Support non-clinical care coordination efforts, including connecting patients to primary care providers, assisting with insurance navigation, and supporting transportation coordination
The primary location is remote in Knoxville, TN, with frequent travel throughout the area.
Requirements: Not specified in the provided excerpt.
