SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Okta is seeking a Commercial Renewals Manager to manage and renew customer contracts across the Asia-Pacific and Japan (APJ) region, ensuring customer retention and revenue growth. Reporting to the Team Lead for Scale Renewals APJ, this is a customer-facing strategic role focused on validating customer value and securing contract renewals.
Key responsibilities include building and maintaining strong customer relationships across APJ markets (Australia, Japan, Singapore, Korea), understanding customer needs, and proactively engaging to ensure timely renewals. You will demonstrate strong sales and negotiation skills to renew contracts at favorable terms, identify upsell and cross-sell opportunities, and deliver compelling value-based sales presentations to C-suite and procurement stakeholders.
You will analyze data and metrics to identify renewal risks and opportunities, develop tailored strategic renewal plans for each customer, and manage a large portfolio of contracts with attention to forecasting and timely completion. Collaboration is essential—you will work closely with sales, customer success, and legal teams to ensure seamless renewal processes and resolve customer issues.
The ideal candidate has experience in renewals, customer success, sales, or account management; comfort negotiating complex license agreements; and proven ability to manage multiple concurrent renewals while handling end-of-quarter workload spikes. Strong organizational skills, CRM proficiency, presentation abilities, and a track record as an influencer and negotiator are essential. You should be self-motivated, detail-oriented, and willing to occasionally attend global meetings and training outside local office hours.
