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Heidi Health is building AI-powered clinical documentation tools that have already processed 73 million patient visits across 190+ countries. The company is expanding from its core medical scribe product into clinical trials, and is seeking a Commercial Lead to own the market entry and early revenue generation for this new business line.
In this senior individual contributor role, you will operate as a founder-like operator with full accountability for the clinical trials commercial strategy. Your responsibilities include: mapping the clinical trials ecosystem to identify the highest-value entry points; building direct relationships with senior decision-makers across pharmaceutical sponsors, biotechnology companies, CROs, research sites, and health systems; developing the market thesis and testing opportunities; securing early customers and design partners; defining the commercial proposition including target customer, value proposition, pricing, and packaging; and establishing proof points for market traction.
You will own the full customer development cycle—from outreach through qualified opportunity to contract signature and post-sale accountability. You'll shape what Heidi builds by bringing evidence from customer workflows and clinical trials processes to the product team, while respecting the product lead's ownership of strategy. You'll also navigate the complex buying processes of life sciences organizations, understand budget allocation and procurement workflows, and build repeatable delivery models with product, engineering, clinical, legal, and implementation colleagues.
As the business proves itself, this role can expand into broader leadership of Heidi's clinical trials business. You'll represent Heidi to customers, partners, and industry networks, building credibility through thoughtful engagement and domain expertise.
Ideal candidates combine deep clinical trials industry experience (from pharma, biotech, CROs, trial technology, or research networks) with a proven track record of building revenue, partnerships, or business lines. You should have senior commercial credibility, the ability to diagnose business problems and move relationships toward concrete commitments, and the independence to create structure and produce results without an established playbook. Additional strengths include founder or early executive experience, a strong network across the life sciences ecosystem, cross-functional ecosystem experience, enterprise software sales experience, product fluency, familiarity with clinical research systems (CTMS, EDC, eConsent, ePRO, trial registries, EHR/EMR), clinical or scientific qualifications, and experience in Australian, UK, or comparable clinical research markets.
