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Datadog is seeking a Commercial Customer Success Manager to drive product adoption and revenue growth within the DACH (Germany, Austria, Switzerland) region. In this role, you will manage a portfolio of existing customers, proactively identifying upsell and cross-sell opportunities while ensuring successful onboarding and long-term satisfaction.
Key responsibilities include partnering with the sales team on smooth customer transitions, building trusted relationships with account stakeholders, executing the full sales cycle for growth opportunities, and acting as a strategic advisor to help customers maximize value from the Datadog observability platform. You will monitor usage trends to identify renewal risks, promote greater adoption, and collaborate cross-functionally with Support, Product, Finance, and Legal teams.
You bring 5-7 years of customer-facing experience in account management, sales development, or similar roles. You are an excellent communicator with strong negotiation skills, comfortable overcoming pricing objections and managing contract discussions independently. Fluent German language skills and direct experience working with DACH customers are essential. You are customer-minded, detail-oriented, and thrive in fast-paced, solution-focused environments where you can make visible impact.
Datadog offers comprehensive onboarding, sales training in MEDDIC and Command of the Message methodologies, mentorship programs, continuous professional development, stock equity (RSU), and generous global benefits. The company operates as a hybrid workplace, valuing office culture and collaboration while supporting work-life harmony.
