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LVT (LiveView Technologies) is a fast-growing AI-driven intelligent site technology company, recognized as one of Financial Times' Fastest Growing Companies 2025 and #10 on Inc. 5000 Rocky Mountain Regional list. The company is redefining how businesses operate in the physical world by delivering AI-driven, actionable intelligence through mobile, solar-powered units and an Agentic AI platform.
As a Commercial Customer Success Manager, you will serve as the strategic partner and primary executive interface for a portfolio of approximately 60 high-impact commercial accounts. Your core mission is to drive product adoption, maximize client ROI, and champion customer needs internally to shape the technology roadmap.
Key responsibilities include:
• Strategic Relationship Management: Develop and maintain deep, trusted partnerships with C-suite and key stakeholders across 30+ enterprise organizations, ensuring satisfaction and long-term retention.
• Time-to-Value Acceleration: Partner with internal deployment and technical teams to facilitate seamless onboarding, ensuring enterprise clients quickly adopt and maximize LVT's hardware and software solutions.
• Product Advocacy & Education: Lead comprehensive training sessions, educating clients on new features, Agentic AI updates, and industry best practices.
• Proactive Account Health Monitoring: Systematically monitor account health and usage data to identify risks early, collaborating with Technical Support to resolve escalations before they impact client experience.
• Commercial Renewal & Growth Management: Drive the end-to-end renewal cycle and partner with Sales to identify, position, and secure strategic upsell and cross-sell opportunities.
• Cross-Functional Collaboration: Act as the primary internal bridge between enterprise clients and LVT's Product, Engineering, and Operations teams, translating customer pain points into actionable insights for the product roadmap.
• Executive Presentation: Structure, prepare, and deliver high-impact, data-driven quarterly Executive Business Reviews (EBRs) that demonstrate measurable business value and operational ROI.
The role is fully in-office based at LVT's headquarters in American Fork, Utah, with up to 30% travel required to conduct quarterly Executive Business Reviews at key client sites.
