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Salary: EUR 31,500 - 42,000 / annual
SendCloud is Europe's leading e-commerce shipping platform, powering 30,000+ online retailers, marketplaces, and fulfillment companies. This Commercial Account Manager role is based in the Florence office (2+ days per week in-office) and focuses on driving revenue growth within the existing Italian and Spanish customer base.
You will identify commercial expansion opportunities across the customer base before customers articulate them, leveraging strong relationships and sharp commercial instincts. Key responsibilities include:
• Scanning the Italian customer base for upsell and cross-sell opportunities by identifying expansion signals and translating customer data into actionable revenue opportunities
• Leading renewal processes with confidence, using relationship depth and platform data to hit retention targets and reduce churn
• Building personalized engagement strategies for each customer segment, ensuring timely and relevant outreach
• Collaborating across departments to execute company initiatives and scale customer success processes
• Contributing to playbooks, processes, and tooling that scale customer success across the team
You are commercially curious and take ownership of customer growth. You balance warmth with directness, building trust quickly and using it to have honest, value-driven conversations. You thrive managing your own book of business, setting priorities, tracking metrics, and holding yourself accountable to results.
SendCloud values transparency, curiosity, adaptability, and a collaborative culture. The role offers a flexible hybrid model with strong benefits including learning budget, generous vacation, and home office support.
REQUIREMENTS:
• 1–2 years of experience in Commercial roles, Customer Success, or Account Management (ideally in SaaS, logistics, or e-commerce)
• Bachelor's degree or equivalent, preferably in a commercial or business-related field
• Demonstrated track record of managing renewals and hitting expansion or upsell targets
• Fluent in Italian, Spanish, and English (written and spoken)
• Comfortable working with CRM and CS platforms (HubSpot, Gainsight, or similar)
