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Clara is a fast-growing B2B fintech for spend management in Latin America, helping over 20,000 businesses manage payments through corporate cards, bill pay, financing, and a B2B platform. The company is backed by top regional and global investors including Kaszek, Coatue, DST Global, and Goldman Sachs.
In this role, you will drive operational efficiency of the Collections team through process automation, vendor management, and governance. You'll balance hands-on collections work with strategic projects and automation initiatives.
Key responsibilities include:
**Active Collections & Customer Support**
- Contact delinquent customers via WhatsApp and email
- Respond to customer support tickets and related inquiries
**Process Automation & Projects**
- Participate in Collections team projects including API development, self-negotiation tools, collections CRM, and CCB flow improvements
- Identify, prioritize, and implement automation opportunities using n8n, AI agents, and integrations for customer communication, invoice/boleto generation, and collections workflows
- Scale existing initiatives such as CCB generation improvements, credit agency restriction removal flows, and discount negotiation agents
**Vendor Management**
- Serve as primary point of contact for strategic collections and recovery vendors
- Establish operational cadence to monitor SLAs and vendor deliverable quality
- Lead contract negotiations to reduce costs and improve performance
- Evaluate new vendors and market opportunities, including debt portfolio sale marketplaces
Clara offers a hybrid work model with flexibility focused on results, competitive salary with stock options (ESOP), annual learning budget, and a multicultural environment using Portuguese, Spanish, and English. The culture emphasizes clarity, simplicity, ownership, and rapid iteration.
**Requirements:**
Must haves:
- Prior experience with process automation tools (such as n8n), OR strong technical foundation (knowledge of Claude, ChatGPT, n8n) with genuine interest in learning these tools
- Experience in collections, credit recovery, financial operations, or related operational areas
- Experience with CCB generation and CNAB flows with securitization companies and banking partners
- Experience managing vendors or external partners, including SLA tracking
- Strong analytical skills including data interpretation, objective prioritization based on effort vs. impact, and reporting development (data-driven mindset)
- Ability to identify opportunities, design solutions, implement them, and measure results
- Clear communication to report progress and results to leadership and partner teams (Risk, Backoffice, Credit, Customer Happiness, Finance, Legal, Data)
- Intermediate/advanced English (B2–C1 level)
Nice to haves:
- Knowledge of SQL and/or BI tools such as Metabase for performance metrics tracking
- Prior experience in fintechs, securitization companies, or banks
- Strong sense of humor
