SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: EUR 48,000 - 75,000 / annual
Leapsome is an AI-powered people platform that revolutionizes HR for modern teams. The company automates, connects, and simplifies HR processes across the employee lifecycle—from onboarding and performance management to engagement and development. Trusted by thousands of organizations globally, Leapsome raised $60 million in Series A funding in March 2022 and is expanding rapidly.
As a Client Success Manager focused on SMB customers, you will own the complete customer relationship lifecycle. Your primary responsibilities include proactively managing customer relationships to minimize churn, identifying expansion opportunities, and executing cross-selling strategies aligned with customer needs. You will own customer renewals and drive net revenue retention across your book of business, creating exceptional SaaS customer experiences while advising on HR best practices and driving platform adoption.
You will monitor and improve key customer success metrics including NRR, GRR, customer health scores, adoption rates, and time-to-value. You'll work to scale customer success processes as the company grows, leveraging CRM and customer success platforms to track engagement and identify at-risk accounts. Additionally, you'll gather customer feedback and user stories to inform product improvements, working closely with product and engineering teams to contribute to the product roadmap.
Required qualifications include a university degree or equivalent work experience, 3+ years in Customer Success, Sales, Account Management, or similar customer-facing roles (ideally in B2B SaaS), and fluency in both English and German (written and spoken). You should have a proven track record managing customer renewals and driving net revenue retention.
Ideal candidates are people-oriented and curious, excel at communicating complex processes simply, and are passionate about delivering outstanding customer experiences. You should be process-driven, data-informed, and experienced with CRM systems (Salesforce, HubSpot) and customer success platforms (Gainsight, ChurnZero). Prior HR tech or People Operations software experience is a plus, as is experience in high-growth SaaS startups.
The role is hybrid, requiring 2 days per week in the Berlin office (Tuesdays and Thursdays), with flexibility to work from different locations up to 2 months annually. Leapsome offers competitive compensation, pre-IPO equity, 30 vacation days plus public holidays, €2,000 annual development budget, wellness benefits including Urban Sports Club membership and mental health support, and a collaborative, international team culture.
