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Adonis is seeking an Enterprise Customer Success Manager to own relationships with large enterprise health organizations and serve as a strategic advisor throughout the customer lifecycle. You will manage a book of enterprise health organization customers with minimal supervision, building trusted relationships with Executive Sponsors, VP-level RCM leaders, and frontline operators.
Key responsibilities include understanding each customer's business, workflows, goals, and challenges; creating success plans and driving measurable outcomes across implementation, adoption, retention, and renewal; conducting workflow reviews with RCM operators to identify improvement opportunities; and improving customer success playbooks and processes to accelerate time to value.
You will partner with Product and Engineering to drive adoption of AI-powered workflows and communicate customer feedback to influence the product roadmap. You'll identify expansion opportunities including new RCM use cases, workflow capabilities, and AI Agents, and partner with the go-to-market team to drive net revenue retention, logo retention, and expansion revenue. As a strategic advisor on Revenue Cycle Management, you will proactively address customer risks and help customers achieve measurable RCM outcomes.
Required qualifications include 6+ years of experience working directly with enterprise customers, proven success managing complex customer relationships across deployment, upsell, retention, and renewal, and experience advising customers on business improvement beyond product adoption. Background in B2B Healthcare SaaS, Revenue Cycle Management, or related healthcare technology is essential. You should have strong communication, analytical, presentation, and storytelling skills, with ability to work cross-functionally with Product, Engineering, Sales, Marketing, and Operations. Strong business judgment, ownership, and ability to anticipate challenges are critical, along with comfort using Excel for basic financial analysis and presenting results to customers.
Adonis is the leading AI orchestration platform for healthcare revenue cycle management, purpose-built for healthcare organizations seeking to transform their revenue operations. The company is headquartered in New York City at 3 World Trade Center and has raised over $95M in funding, including a recent $40M Series C round led by Quadrille Capital.
