SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: CAD 132,500 - 182,500 / annual
Affirm is reinventing credit to make it more honest and friendly, offering buy-now-pay-later solutions without hidden fees or compounding interest. The Revenue team drives top-line growth through strategic partnerships, pricing, and go-to-market execution across eCommerce, in-store, telesales, and the Affirm app.
In this Client Success Manager role, you will own and grow a portfolio of large Canadian merchant relationships, operating as the quarterback for your accounts. You'll set strategy, drive rigorous account planning, and ensure execution lands on time against KPI targets. This is a highly strategic, hands-on position with meaningful ownership, high visibility, and the opportunity to shape how Affirm scales internationally.
Key responsibilities include:
- Owning Affirm's large Canadian partner relationships and driving growth across multiple business units
- Defining and driving strategic vision for each relationship, aligning joint priorities to Affirm's broader goals
- Developing sophisticated multi-year account plans spanning product integrations, co-marketing, and go-to-market expansions
- Leading complex commercial negotiations including contracts, pricing, renewals, and expansion opportunities
- Analyzing partner performance and recommending programs to increase adoption and expand use cases
- Orchestrating cross-functional execution across Product, Technical, Credit, Analytics, Marketing, Risk, and other stakeholders
- Managing customer health to ensure strong satisfaction, retention, and consistent business outcomes
You bring 7+ years of B2B client-facing experience, preferably in tech or fintech. You excel at relationship management with complex, strategic partnerships at the executive level. You're experienced in driving cross-functional, multi-stakeholder initiatives with high attention to detail. You communicate excellently in writing and verbally—proposals, memos, presentations—and can influence senior stakeholders. You have strong analytical abilities to identify key data points and trends. You're comfortable structuring, negotiating, and closing large-scale commercial contracts. You adapt quickly to changing priorities and take initiative beyond defined responsibilities. Knowledge of consumer finance, SaaS, and e-commerce is preferred. Bilingual French and English is a plus. You're comfortable with Salesforce, AI, and BI tools.
