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Salary: USD 75,000 - 85,000 / annual
Zeta Global (NYSE: ZETA) is an AI-powered marketing cloud that helps enterprise customers acquire, grow, and retain customers more efficiently. The Zeta Marketing Platform unifies identity, intelligence, and omnichannel activation, powered by one of the industry's largest proprietary databases and AI capabilities.
As a Client Success Manager, you will own a portfolio of clients and serve as their primary strategic partner and point of contact throughout their journey with Zeta. You will guide clients through every stage of campaign execution, from launch through optimization and expansion.
Key responsibilities include:
- Own and maintain strong client relationships, driving upsells, cross-sells, renewals, and overall account growth
- Partner with Sales to successfully launch and scale new accounts, ensuring long-term performance optimization
- Serve as the main point of contact for all client communications, campaign execution, and strategic recommendations
- Develop and manage customized client growth plans outlining major milestones, testing initiatives, and expansion opportunities
- Understand clients' reporting methods and attribution models to align campaign performance with their business objectives
- Apply knowledge of Zeta offerings, client goals, and industry trends to develop strategic recommendations that drive performance improvements and revenue growth
- Identify and execute growth opportunities by designing unique strategic plans for each customer
- Oversee campaign execution, including creative build-outs, asset setup, timeline management, audience targeting, and documentation
- Monitor performance data closely, lead performance reviews, and proactively identify optimizations
- Collaborate cross-functionally with Sales, Operations, Analytics, and Product teams
Requirements:
The posting excerpt does not explicitly state formal requirements such as years of experience, required education, or specific certifications. However, the role emphasizes the need for strong campaign management expertise, client relationship skills, strategic thinking, and the ability to influence performance, retention, and account expansion.
