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Salary: USD 110,000 - 130,000 / annual
SeatGeek is modernizing the ticketing industry by simplifying how fans access live events. As a Client Success Manager, you'll partner with sports teams, venues, and entertainment brands to unlock value from SeatGeek's platform and drive revenue growth for both clients and the company.
You'll own a portfolio of strategic client relationships, serving as a trusted advisor to senior leaders across client organizations. Your responsibilities include aligning SeatGeek's technology with client business goals, identifying opportunities for product adoption and commercial improvement, and delivering data-driven insights through business reviews. You'll analyze product usage, sales, and financial data using tools like Looker and Google Suite to guide strategic decisions and support renewals.
Key activities include building relationships across client organizations, managing daily communication and issue resolution, leading internal cross-functional projects to support client needs, and traveling to client events and locations (25-30% travel). You'll also contribute to internal planning efforts around forecasting, onboarding, and scaling client success operations.
You bring 4+ years of client-facing experience in customer success, account management, consulting, or partnerships—ideally in SaaS, tech, or entertainment. You have a proven track record of driving measurable client outcomes and improving business performance, with the ability to present to and build relationships with leadership-level stakeholders. You're comfortable with financial and commercial analysis, strong in communication and presentation, and confident working with data and reporting tools. You're a problem-solver who navigates ambiguity, takes initiative, and collaborates cross-functionally. A bachelor's degree is preferred, and willingness to travel regularly is essential.
