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Salary: USD 80,000 - 90,000 / annual
Join Leap's Client Success team as a Client Success Manager, where you'll be the trusted product expert building strong relationships with clients and turning them into passionate advocates. You'll own the full client lifecycle—from onboarding and adoption to retention and expansion—ensuring customers realize maximum value from Leap's software.
Key responsibilities include becoming a product expert on Leap Software and related tools, understanding the product's market positioning, and communicating this to clients and internal teams. You'll work cross-functionally to implement product updates, measure adoption KPIs, and identify trends from client feedback. You'll proactively contact clients throughout their journey, devise strategies to increase product usage, and demonstrate value through webinars and tutorials. You'll also focus on key accounts through strategic meetings and clear communication about Leap's value proposition.
You'll act as the voice of the customer, identifying gaps and needs, and leading issue resolution across departments. Your role bridges support, product, and sales—ensuring complaint handling, cancellation management, and upselling opportunities are handled with care and expertise.
Required: 2+ years in a client-facing role at a technology company or legal background. You'll need exceptional organizational skills, ability to leverage cross-functional resources for timely issue resolution, and a thorough understanding of law firm culture and expectations. Strong data literacy, conflict resolution skills, and proficiency with Word, Excel, and Outlook are essential. LEAP certification or quick learning aptitude is required.
Nice-to-have: Legal accounting and bookkeeping knowledge; familiarity with QuickBooks, Xero, Gainsight, or Salesforce.
