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Fetcherr is an AI company that builds responsible, market-focused AI solutions delivering demand predictions and real-time decision intelligence for commercial teams. The company's proprietary Market Model achieves 96% forecast accuracy and drives an average 7% profit uplift for clients. Initially deployed in global aviation with partners including Delta, Virgin Atlantic, WestJet, Viva, and Azul, Fetcherr is now expanding into travel, mobility, retail, e-commerce, and other volatile markets.
As Client Success Manager, you will manage strategic relationships with key customers across multiple verticals, serving as the primary point of contact for assigned accounts. Your core mission is ensuring exceptional client satisfaction, driving commercial performance, and aligning Fetcherr's product suite with each client's business objectives.
Key responsibilities include:
- Serve as the day-to-day contact for strategic clients, managing relationships and ensuring high satisfaction and engagement
- Understand client needs and business goals, translating them into actionable plans aligned with Fetcherr's capabilities
- Proactively identify opportunities to drive additional value through product adoption, feature utilization, and cross-sell initiatives
- Support contract renewals and commercial discussions with internal stakeholders to deliver mutually beneficial outcomes
- Coordinate with Product, Program, Tech, Support, and Data Science teams to ensure successful solution delivery and issue resolution
- Monitor client performance metrics, analyze trends, and provide insights and recommendations for continuous improvement
- Represent the client's voice internally to influence product development and service enhancements
- Travel for client meetings, QBRs, and industry events as needed
