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Salary: USD 85,000 - 105,000 / annual
Enertiv is a proptech SaaS platform that combines hardware-enabled data collection with AI-powered analytics to help commercial real estate owners and operators reduce costs, improve sustainability, and enhance tenant experiences. The company is scaling and seeking an experienced Client Success Manager to build strategic client relationships, drive platform adoption, and ensure clients realize measurable business value.
In this role, you will manage a portfolio of high-value clients, serving as the primary owner of customer health, adoption, value realization, and long-term success. You'll partner closely with the Account Management team to drive retention and account growth, and work with the Onboarding team to ensure strong implementation foundations and accelerated time-to-value. You'll lead cross-functional resolution of client delivery and support issues, proactively identify expansion opportunities, and develop deep expertise in the Enertiv platform and real estate industry dynamics.
Key responsibilities include managing client relationships end-to-end, conducting regular business reviews, tracking and reporting on key success metrics, collaborating with Product and Engineering on feature requests and feedback, and serving as a trusted advisor to clients on best practices for platform utilization. You'll also contribute to the development of success playbooks, documentation, and training materials to scale the team's impact.
This is a full-time, remote position based in the US (Colorado candidates preferred). The role reports to the Manager of Client Success and offers the opportunity to join a mission-driven team modernizing and decarbonizing the real estate industry.
