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Salary: USD 135,000 - 155,000 / annual
Aescape is a robotics and AI company transforming human recovery through intelligent, precision bodywork. The company uses real-time body mapping, advanced robotics, and proprietary software to deliver personalized recovery experiences at leading fitness, hospitality, and wellness venues including Equinox, Life Time, Marriott, Hilton, Four Seasons, and others.
As Client Success Manager, you will own a portfolio of hospitality and wellness accounts, serving as the primary Aescape contact from go-live through renewal. Your core responsibilities include driving session volume and utilization at partner locations through programming support and staff enablement; leading quarterly business reviews with partner stakeholders to present performance data and growth plans; monitoring partner health signals (CSAT, utilization trends, downtime) and proactively addressing churn risk; managing the renewal process end-to-end while identifying expansion opportunities; partnering with Operations and Field teams to ensure hardware uptime and issue resolution; relaying structured partner feedback to Product and Marketing; and building executive-level relationships that support long-term account growth.
You should bring 3–5 years of client success, account management, or partnership experience in B2B contexts, with a proven track record managing account portfolios with measurable retention and growth outcomes. Hardware, SaaS, or hospitality tech backgrounds are valued. Experience with hospitality or wellness brands is highly desired. You are a strong communicator who builds trust with both operational contacts and executives, take a data-driven approach to account health using dashboards and metrics, and are highly organized managing multiple competing priorities. You work collaboratively across Sales, Ops, Product, and Marketing teams and have a genuine interest in health, wellness, recovery, and physical AI. Travel to partner sites 1–2 times per quarter is expected.
The role is based in New York City with hybrid work 2–3 days per week from the Chelsea office. Aescape is backed by Valor Equity Partners, BroadLight Capital, and Mecha Ventures.
