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Salary: USD 110,000 - 187,500 / annual
Affirm is a fintech company that enables consumers to pay over time with transparency and predictability. The Client Success team builds and grows long-term partnerships with merchant partners, helping them maximize value from their relationship with Affirm while driving mutual business growth.
As a Client Success Lead, you will serve as the primary post-sale point of contact for a portfolio of merchant accounts across various industries. You will manage the full account lifecycle from deployment through optimization, driving revenue and GMV expansion while ensuring strong relationship health.
Key responsibilities include:
- Managing a strategic portfolio of merchant accounts to foster long-term business relationships
- Handling contract renewals, pricing updates, and account expansions
- Developing and executing proactive client management strategies to drive incremental GMV and revenue
- Analyzing merchant performance and recommending programs to increase product adoption and optimize financing offerings
- Monitoring and maintaining merchant relationship health to ensure mutual value creation
- Orchestrating cross-functional collaboration across Analytics, Credit, Technical, Marketing, and Product teams to improve Affirm's merchant offering
You will report to the Senior Manager, Client Success and act as a strategic bridge between merchants and internal teams, advocating for partner needs while shaping solutions that drive successful outcomes.
REQUIREMENTS:
- 5+ years of B2B client-facing experience, preferably in a high-tech environment
- Experience negotiating and closing commercial contracts (RFPs, renewals)
- Excellent customer relationship management skills with ability to manage strategic accounts
- Experience managing cross-functional projects with strong attention to detail
- Strong written communication skills (proposals, memos, emails) and verbal communication skills (presenting)
- Excellent analytical abilities to review merchant performance and report on program impact to internal and external stakeholders
- Knowledge of consumer finance offerings, integrated software solutions, and e-commerce (preferred)
- Comfortable using Salesforce and BI tools
