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Affirm is reinventing credit to make it more honest and friendly, offering consumers flexible buy-now-pay-later solutions without hidden fees or compounding interest. The Revenue team drives top-line growth through strategic partnerships, pricing, and go-to-market execution across eCommerce, in-store, telesales, and the Affirm app.
As Client Success Lead, you will manage a portfolio of enterprise and SMB merchant accounts in Canada, serving as a strategic, high-profile merchant-facing role. You'll develop long-term business relationships, define strategic vision for your portfolio, and align joint priorities with Affirm's broader goals while influencing senior stakeholders on both sides.
Key responsibilities include: leading and managing merchant accounts to ensure attainment of growth goals; developing sophisticated multi-year account plans spanning product integrations, co-marketing initiatives, and go-to-market expansions; leading commercial negotiations including contracts, pricing, and renewal strategy; analyzing partner performance and recommending programs to increase adoption; orchestrating cross-functional execution across Product, Technical, Credit, Analytics, Marketing, and Risk teams; and managing customer health to ensure strong satisfaction and retention.
You'll need 5+ years of B2B client-facing experience, preferably in tech or fintech. Strong requirements include excellent customer relationship management skills, ability to lead complex strategic partnerships at executive level, experience driving multi-stakeholder initiatives, strong written and verbal communication, excellent analytical abilities, experience structuring and negotiating commercial contracts, and ability to adapt quickly to changing priorities. Knowledge of consumer finance, SaaS, and e-commerce is preferred. Bilingual French and English is a plus. Comfort with Salesforce, AI, and BI tools is expected.
