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Salary: USD 80,000 - 90,000 / annual
Credit Benchmark is a financial data analytics company providing credit risk intelligence to the world's leading financial institutions. The company operates the largest and most sophisticated contributed credit risk data platform, offering consensus ratings coverage on over 125,000 sovereigns, financial institutions, non-bank financial institutions, corporates, and funds.
As a Client Success Analyst reporting to the Head of Client Operations, you will be part of a collaborative team at the heart of the company's commercial activities. You will work closely with colleagues across Credit Benchmark to deliver a seamless client experience from new client onboarding through ongoing integration support, engagement, and adoption.
Key responsibilities include:
- Supporting the setup process for new clients, including user access, training, and follow-ups to ensure a positive start
- Tracking each client's progress toward fully embedding Credit Benchmark's data in their workflows and keeping milestones on schedule
- Monitoring usage and engagement to ensure clients achieve expected value, flagging low adoption early and coordinating support with Account Management
- Owning accurate onboarding, account health, and activity data in Salesforce to provide reliable account visibility
- Preparing training content and materials for client sessions, check-ins, and value reviews
- Working with Product, Analytics, and Commercial teams to resolve client issues and share feedback that shapes product development
- Identifying opportunities for new users, products, or use cases and passing them to Account Management and Sales
- As you grow in the role, stepping into direct client work including training, demos, and leading client check-ins
This role is based in New York with a global remit, working closely with New York and London teams. The position offers a hybrid schedule with in-office anchor days and a healthy work/life balance.
Requirements:
- Up to two years' experience in financial services, fintech, or data with working understanding of financial markets (credit risk knowledge is a plus)
- Highly organized with ability to juggle multiple clients and tasks, prioritize effectively, and deliver to deadlines
- Sharp attention to detail with pride in maintaining accurate data and records
- Clear and confident communication skills in writing and in person with genuine interest in helping clients succeed
- Self-starter who takes initiative, works independently, and adapts quickly in fast-paced environments
- Curiosity about how banks manage credit risk and its importance to capital markets
- Proficiency with Excel, PowerPoint, and Word; Salesforce and generative AI tool experience is advantageous
- Comfortable working collaboratively and flexibly with international colleagues
- Eligible to work in the US
