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Diligent is seeking a Client Success Advisor to help organizations maximize the value of their governance, risk, and compliance (GRC) platform. In this role, you'll serve as a trusted advisor to key clients, guiding them through platform configuration, adoption, and optimization to strengthen retention and uncover expansion opportunities.
Your primary responsibilities include:
- Advise clients on configuring, customizing, and optimizing GRC platform functionality to align with their business processes and strategic objectives.
- Assess client requirements, challenges, and goals to recommend tailored solutions that deliver measurable business value.
- Partner with clients on governance, risk, and compliance roadmaps, translating strategic priorities into effective platform implementations.
- Drive adoption across the platform and its modules by identifying engagement risks and helping clients increase usage and engagement.
- Help clients identify and implement practical analytics use cases that improve automation, exception management, and reporting capabilities.
- Uncover expansion opportunities by understanding evolving client needs and recommending additional platform capabilities.
- Contribute insights to internal product and go-to-market teams based on client feedback and market trends.
You'll combine deep GRC expertise with strong advisory and communication skills to build lasting client partnerships. This is an ideal role for someone who enjoys solving complex business problems, understands enterprise software adoption, and thrives in a client-facing advisory capacity.
