SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: USD 100,000 - 124,000 / annual
Diligent is seeking an experienced Client Success Advisor to join its governance, risk, and compliance (GRC) SaaS platform team. This role is central to Diligent's customer success and retention strategy, focusing on key account management to drive platform adoption, retention, and expansion opportunities.
You will provide strategic guidance to clients on configuring, customizing, and optimizing Diligent's GRC platform modules to align with their business processes and compliance objectives. Key responsibilities include conducting in-depth assessments of client GRC requirements and challenges, recommending tailored solutions, and collaborating on internal roadmaps for governance and risk implementation. You will monitor adoption metrics to identify at-risk clients and develop strategies to increase software usage across modules.
The role requires close partnership with internal Product, Customer Success, Support, and Sales teams to drive continuous platform improvement based on real client use cases. You will serve as a subject matter expert, staying current on industry trends, regulatory developments, and GRC best practices to proactively share insights with clients.
Required qualifications include 5–7 years of client-facing experience in legal, compliance, entity management, or subsidiary governance roles. You must have a strong understanding of GRC domains, regulations, and industry standards, combined with hands-on experience implementing software solutions. Excellent communication skills are essential—you'll translate technical concepts into business value for stakeholders at all organizational levels. Strong analytical and problem-solving abilities, organizational discipline, and willingness to travel to client sites are expected.
