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Salary: USD 72,000 - 88,000 / annual
Office Hours is an on-demand expert network platform that connects organizations with subject-matter experts for advisory work, research projects, and AI model training. The company handles screening, compliance, scheduling, and payments, enabling experts to monetize their knowledge while clients access specialized insights.
As a Client Solutions Associate in New York (Dumbo office, hybrid 3 days/week), you will be the frontline for matching experts to client research needs. Your core responsibilities include:
**Client-Expert Matching**: Identify and connect the right experts to clients for interview-based research, maintaining communication throughout the engagement to ensure quality outcomes and satisfaction.
**Project Management**: Own client research projects end-to-end—from understanding goals to recruiting, vetting, and scheduling experts. This involves leveraging internal networks and external channels (social media, professional databases) to find and evaluate potential experts.
**Quality Assurance**: Monitor feedback from both clients and experts to ensure successful research delivery and maintain a high-quality expert network.
**Cross-Functional Input**: Share frontline insights with product and engineering teams to inform platform improvements and user experience enhancements.
The role is fast-paced and dynamic, requiring strategic thinking, strong communication, and ownership mentality. You'll work with a hyper-growth, profitable company backed by top marketplace investors (DoorDash, Airbnb, Affirm operators). Customers include leading digital health, technology, investment, and AI companies.
Ideal candidates are ambitious, optimistic problem-solvers with 0–2 years of professional experience. Startup or customer success background is a plus. You should thrive owning projects and communicating across diverse professional domains.
