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Salary: USD 61,000 - 72,000 / annual
Lessen is a venture-backed property services platform transforming commercial and residential real estate delivery at scale. The company operates a network of 30,000+ vetted vendors serving clients with over 1 million properties and completing 3.5+ million work orders annually.
As Client Relationship Manager, you will drive profitable business results and operational excellence by building and maintaining strong, sustainable relationships with assigned clients. You'll uncover client objectives, challenges, and needs through regular assessments and develop strategic quarterly plans that translate customer goals into actionable outcomes.
Key responsibilities include: establishing and growing senior-level relationships with assigned accounts; preventing and resolving escalated client issues; demonstrating thought leadership by presenting industry research, trends, and benchmarking data; managing both proactive and reactive relationship dynamics; producing and presenting quarterly business reviews; and ensuring exceptional customer experiences across all touchpoints.
You will leverage internal resources to enhance customer experience, participate in long-range strategic planning, attend regular client status meetings, and maintain visibility into company performance metrics. The role requires regular coordination with the Operations team to ensure programs track toward customer goals, field team support as needed, and handling vendor escalations appropriately.
Travel is expected up to 20% annually. This position operates with some guidance and offers opportunities to contribute to senior-level client meetings and strategic initiatives.
