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Salary: USD 62,730 - 77,490 / annual
Bevi is transforming beverage delivery and consumption through connected IoT-enabled machines that eliminate single-use bottles. The company has raised over $160M in venture capital, serves thousands of customers across the US, Canada, UK, and Ireland, and has saved over 1 billion bottles from waste.
As a Client Operations Specialist, you will be the key operations point of contact for Bevi's new distribution channels, shaping the post-sale customer experience. You'll act as a trusted advisor, helping clients launch successfully, optimize machine usage, and sustain long-term value. This role blends onboarding strategy, relationship management, proactive support, and customer advocacy.
You will learn and understand the day-to-day functions of Bevi field operations to deliver outstanding customer care and apply product knowledge.
Key responsibilities include:
- Partner with Sales and Operations to ensure seamless post-sale handoff through installation
- Define and execute scalable onboarding playbooks tailored to new channel environments
- Educate customers on usage, concentrate ordering, maintenance basics, and marketing tools
- Serve as the primary post-sale point of contact for operational execution
- Translate customer needs into internal action plans across Technical Services, Technical Partner Operations, Supply Chain, and Field Ops
- Monitor machine performance and concentrate usage via data tools and make suggestions to clients
- Identify trends and implement strategies to maximize uptime, drive value, and generate revenue
- Track account health, customer satisfaction, and risk indicators
- Collaborate with sales on upsell and renewal opportunities
- Advocate for customer needs internally and ensure ongoing success
- Build customer profiles and segments by persona, communication style, and service needs
- Capture feedback to improve Bevi's offering and service models
- Identify champions for testimonials, pilots, and case studies
- Periodically facilitate large client activations on-site
Requirements:
- 2+ years of experience in Customer Success, Account Management, or Client Services with emphasis on Operational Strategy and Execution
- Ability to manage Operations and Logistical support during client launch
- Strong interpersonal and communication skills with a customer-first mindset
- Experience working in service-based industries (e.g., food service, facilities, field operations)
- Ability to manage complexity, prioritize efficiently, and build scalable systems
- Familiarity with Salesforce, Looker, or similar CRM/reporting tools is a plus
- Comfort with a fast-paced startup environment and willingness to travel 15%
