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Salary: EUR 244,260 - 346,680 / annual
ServiceNow is hiring a Client Director to manage a strategic portfolio of Financial Services Industry (FSI) accounts. You will own end-to-end commercial health, relationship management, and revenue growth for assigned clients, acting as a trusted advisor to C-level executives. This role requires leading virtual teams across Solution Sales, Solution Consulting, Support, and Professional Services to deliver exceptional customer outcomes.
Key responsibilities include: providing strategic leadership and partnership to FSI clients; developing ServiceNow solutions aligned with customer strategic outcomes; overseeing global account growth and worldwide resource deployment; building multi-tiered relationships from IT/project teams through C-suite; creating roadmaps to enhance customer experience; and achieving financial targets for licenses, renewals, and professional services.
You bring 10+ years of client management experience with a track record of aligning account strategies to revenue opportunities. You have 5+ years as a Client Director or equivalent, with validated multi-million-dollar sales solutions experience and executive-level relationship management. Your background includes IT Service Management, HR, Security Operations, Customer Service, or IT Operations Management sales experience, with a proven record of exceeding sales targets. You have extensive experience leading virtual or matrixed teams and deep familiarity with large FSI companies. You understand macro-level business IT needs and are comfortable with up to 50% travel. Experience leveraging AI in work processes, decision-making, or problem-solving is valued.
