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Salary: USD 75,000 - 85,000 / annual
iCapital is seeking a Client Delivery Specialist Associate to join the Data Solutions team. This hybrid role combines finance and technology, focusing on financial software application setup, maintenance, and client support.
Key Responsibilities:
Financial Reporting & Data Aggregation:
- Analyze and explain portfolio performance results
- Conduct account-level reconciliation, researching and resolving breaks, cancels, and corrects
- Perform analysis of private equity and hedge fund statements for system input
- Collaborate with clients and partners to resolve data issues
Client Relationship Management:
- Manage client onboarding, account setup, training, and day-to-day support
- Handle issue management and proactive client needs assessment
Software Maintenance & Configuration:
- Perform system setup and configuration for new clients
- Set up new financial accounts and asset classification
- Assist in data feed management
- Create custom reports based on client-specific requirements
- Liaise with vendor partners on enhancements and system/data issues
Operational Excellence:
- Work collaboratively to prioritize work and ensure timely, detailed project completion
- Develop and adopt policies, procedures, and controls for operational effectiveness
- Assess and act upon client and company needs proactively
Workplace: Monday–Thursday in-office in Salt Lake City; remote flexibility on Fridays.
Qualifications:
- 3–5 years of experience in a related field
- Bachelor's degree
- Excellent customer service skills and ability to foster effective relationships
- Strong understanding of financial instruments
- Experience with RIA/wealth management policies, procedures, and client service
- Experience working with wirehouses or custodians
- Organized, self-motivated, detail-oriented, and able to prioritize and meet deadlines
- Comfortable with technology and software tools; able to learn new software quickly
- Experience with wealth management platforms (Addepar, Black Diamond, Axys, APX, Orion, Archway, Solovis, Masttro, or similar)
- Experience with planning tools (eMoney, MoneyGuidePro, or similar)
- Strong MS Excel and PowerPoint skills
- Basic knowledge of database concepts and programming
- Working knowledge of Photoshop, HTML design, or similar tools
- Knowledge of financial products and indices: liquid investments (equities, bonds, ETFs, mutual funds, SMA/UMA), alternative investments, performance reporting calculations, portfolio management and rebalancing, and how family offices, RIAs, and investment advisors operate
- Critical thinker with strong problem-solving skills; able to summarize information clearly in writing and verbally
- Collaborative team player who can also work independently
- Quick learner able to adapt to a growing environment
