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Polymarket is the world's largest prediction market platform, enabling individuals to trade on real-world outcomes across politics, economics, sports, culture, and current affairs. The platform aggregated $21B in trading volume in 2025 and is positioned as an alternative news source reflecting collective expectations about the future.
As a Client Associate, you'll be the human face of Polymarket for our growing trader community. This is not a ticket-closing role—you're responsible for building genuine relationships and ensuring every customer feels supported from their first market trade through becoming a confident, experienced user.
Key responsibilities include:
- Serving as the primary point of contact for assigned customers, answering questions about markets, positions, and platform functionality clearly and quickly
- Guiding new traders through onboarding and helping them understand how prediction markets work
- Maintaining clear, human-centered communication that doesn't require customers to re-read messages
- Identifying when issues need escalation and ensuring smooth handoffs without losing the relationship thread
- Recognizing recurring friction points and customer questions, then bringing actionable recommendations to the team to build scalable processes
You'll work with significant autonomy, taking ownership of customer outcomes rather than just managing an inbox. The role requires at least 1 year of client-facing experience in account management or customer relationship roles. Strong written communication is essential—you explain technical concepts in plain language to users with no trading background. Familiarity with prediction markets, futures, or derivatives is a plus, as is experience building client processes from scratch.
Polymarket offers competitive salary and equity, unlimited PTO, full health/vision/dental coverage, 401k match, and hardware setup including MacBook Pro and display.
