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Dialpad is an AI platform for customer experience that helps organizations resolve customer problems in real time across voice and digital channels. The platform combines AI agents with human agents on a single platform, enabling seamless handoffs and context preservation.
As a Client Account Executive focused on the T-Mobile account, you will manage a portfolio of existing Dialpad customers and drive year-over-year revenue growth through strategic account management and expansion. You'll serve as a consultant to clients, demonstrating the value of Dialpad's product suite and identifying opportunities for additional implementations.
Key responsibilities include:
- Owning the full sales process for your customer portfolio, from strategy through close
- Developing and executing a territory account plan to consistently achieve quarterly goals and activity metrics
- Cultivating deep relationships with customers to understand their strategic objectives and expansion plans
- Aligning Dialpad's product offerings with customer goals to drive adoption and expansion revenue
- Generating pipeline and driving an efficient sales process
- Meeting or exceeding quarterly and annual revenue targets
- Collaborating with Sales Managers, Sales Engineers, Customer Success, Professional Services, Marketing, and partners to grow the customer base
- Ensuring customers continually realize value from their Dialpad investment
You'll report to the Regional Vice President of Client Sales for T-Mobile and work in Austin. This role is ideal for a sales professional with strong account management experience, consultative selling skills, and the ability to navigate complex customer organizations.
