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Dialpad is an AI-powered customer experience platform that combines AI agents with human agents on a single platform to resolve customer issues in real time across voice and digital channels. The company is backed by top-tier investors including Andreessen Horowitz and GV, and serves market-leading brands like Netflix, Motorola Solutions, and Randstad.
As a Client Account Executive for Mid-Market, you will manage a portfolio of existing Dialpad customers, driving year-over-year revenue growth through strategic account management and expansion of the product suite. You'll serve as a trusted consultant to your clients, identifying opportunities to implement additional Dialpad offerings that align with their business goals.
Key responsibilities include:
- Owning the full sales cycle for your mid-market customer portfolio
- Developing and executing a comprehensive sales strategy for your book of business
- Creating territory account plans to consistently achieve quarterly goals and activity metrics
- Cultivating deep relationships with customers to understand their strategic direction and expansion plans
- Generating pipeline and driving an efficient, disciplined sales process
- Meeting or exceeding quarterly revenue targets
- Collaborating cross-functionally with Sales Managers, Sales Engineers, Customer Success, Professional Services, Marketing, and channel partners
- Ensuring customers continuously realize value from their Dialpad investment
You'll report to a Sales Manager and work in a fast-paced, ambitious environment where curiosity, persistence, and empathy are core values. The role requires strong consultative selling skills, account management experience, and the ability to navigate complex customer organizations.
